If Something Goes Wrong
What to do when something doesn't work as expected.
- Screens Diagnostics Reports
- Screens is stuck at "Downloading..."
- My sleeping Mac isn't waking up for Screens
- My sleeping Windows PC isn't waking up for Screens
- The "Connecting" message stays on-screen and the connection is never established.
- I cannot control my Mac
- I’m having trouble connecting to a computer on the same network.
- Invalid Protocol
- Codec Error
- Unsupported VNC Authentication
- Screen Sharing or VNC Connection Refused
- Carrier-Grade NAT/Large-Scale NAT
- Mac Screen Sharing Session was Denied or Unsupported
- Why do I sometimes have to log in twice when connecting to my Mac?
- Secure Connection Authentication Error
- Double-NAT Scenarios
- Secure Connection Refused or Unsupported
- Managed Networks
- Error: Operation Timed Out
- Curtain Mode Persists After Disconnection
- Saved Screens Disappear Or Are Not Being Saved
- Disconnection from RealVNC Server Upon Login or Keyboard Input
- Connecting to OS X 10.4 Tiger Displays Blank Screen
- Error: Unsupported Authentication Method
- Using Vertical Displays with Screens
- VNC Errors
- Screens for Mac crashes on launch
- 3-finger swipe gestures are not working with macOS 10.14 Mojave