Screens Diagnostics Reports

Screens, on both iOS and macOS, allows you to send a support request without leaving the application. This support request includes a comprehensive diagnostics report that will help us help you.

Please remember that when investigating or troubleshooting an issue, it's critical to gather as much information about your use-case as possible. Configuration information for remote computers, routers, or other network devices is helpful in understanding your network topology, so screenshots are encouraged. And keep in mind that it's critical to reproduce the issue you're experiencing just before sending a diagnostics report; otherwise, it won't capture the required data.

How to send a Diagnostics Report

From the iOS device or Mac where Screens is installed and you're connecting from, simply click this link:

https://support.edovia.com/screens-report

This will automatically launch Screens and get you to the Support form. Then, fill out the subject and body and click Send.

If the link is not working, please make sure that you're using a recent version of Screens or follow these steps to submit a report:

Screens for macOS

To send a support request from Screens for macOS with a diagnostics report pre-attached:

1. In the Screens application menu, click Help.
2. Click Support Request.

You can also save a diagnostics report to disk:

1. In the Screens application menu, click Help.
2. Hold the Option key on your keyboard.
3. Click Save Diagnostics Report.

Screens for iOS

To send a support request from Screens for iOS with a diagnostics report pre-attached:

1. Tap the Settings icon.
2. Tap Help.
3. Tap Support.
4. At the bottom of the form, ensure that the report has been attached. Tap on Add if that is not the case.