Reinstalling Screens Connect for macOS

Screens Connect shares information about the computer it's installed on with your Screens ID account. This information is then retrieved by Screens to display the computer under the Screens Connect list in the Screens Library, making connecting to the computer from Screens an extremely simple matter.

If you install Screens Connect, log into the app with your Screens ID, and the computer doesn't appear in either the Screens Library or in your Screens ID account, there may have been a problem with installation. To rectify this:

Procedure

On macOS 10.11 El Capitan or later:

  1. Click the Screens Connect icon in the menu bar.
  2. Click Stop Screens Connect (Uninstall Screens Connect in older versions).
  3. Launch Keychain Access.
  4. Search for "screens connect" and "screens.connect" (without quotes).
  5. Remove all results from the Keychain.
  6. Restart your Mac.
  7. Download a fresh copy of the latest Screens Connect release.
  8. Install Screens Connect as per our Screens Connect User Guide, making sure that you allow the helper tool installation when prompted.

Important: Make sure Screens Connect is installed in the /Applications folder

On macOS 10.10 Yosemite or earlier:

  1. Download and run the uninstaller tool.
  2. Launch Keychain Access.
  3. Search for "screens connect" and "screens.connect" (without quotes).
  4. Remove all results from the Keychain.
  5. Restart your Mac.
  6. Download a fresh copy of the latest Screens Connect release.
  7. Install Screens Connect.

Managing CFErrorDomainLaunchd errors during helper tool installation

You can consult this article for instructions.

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