I’m having trouble connecting to a computer on the same network.

As long as our instructions from our Configuring … for Remote Access articles are followed carefully, it’s uncommon for a technical issue to prevent local-network connections. Your first step, then, is to double-check those instructions for possible mistakes during set-up.

If you're connecting to a Mac, we advise to reset the Remote Management service as it could break after some event or a macOS update or after using the Migration Assistant.

If you’re still unable to connect, please reproduce the issue and send a diagnostics report. We’ll be happy to review the information and offer any help we can.

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