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Screens Diagnostics Reports

Screens, on both iOS and macOS, allows you to send a support request without leaving the application. This support request includes a comprehensive diagnostics report that will help us help you.

Please remember that when investigating or troubleshooting an issue, it's critical to gather as much information about your use-case as possible. Configuration information for remote computers, routers, or other network devices is helpful in understanding your network topology, so screenshots are encouraged. And keep in mind that it's critical to reproduce the issue you're experiencing just before sending a diagnostics report; otherwise, it won't capture the required data.

Screens 4 for macOS

To send a support request from Screens for macOS with a diagnostics report pre-attached:

  1. In the Screens application menu, click Help.
  2. Click Support Request.

You can also save a diagnostics report to disk:

  1. In the Screens application menu, click Help.
  2. Hold the Option key on your keyboard.
  3. Click Save Diagnostics Report.

 

Screens for iOS

To send a support request from Screens for iOS with a diagnostics report pre-attached:

  1. Tap the Settings icon.
  2. Tap Help.
  3. Tap Support.
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