Follow

I’m having trouble connecting to a remote computer from a different network.

There are a few reasons Screens might be unable to establish a connection to a remote computer over the Internet. To begin troubleshooting the issue, gather the following information: the remote computer’s local-network IP address, its MAC address, the Internet gateway/router’s public IP address, and the router’s public port number that Screens is connecting to. To collect this information:

2018-04-04_07-13-16.png

  • Use Terminal.app to find the remote computer’s local-network IP address and the MAC address.
    • Open Terminal.app.
    • Enter the following command:
      • > ifconfig
    • Locate the output for en0.
      • The local-network IP address is listed just after inet and is made up of four numbers separated by dots/periods (.).
      • The MAC address is listed just after ether and is made up of six pairs of characters separated by colons (:).
  • Use Screens Connect to find the public IP address and public port number that Screens is trying to connect to.
    • In the system menu bar, click the Screens Connect icon.
    • On your keyboard, hold the Option key to reveal the public IP address and public port number.
  • If Screens Connect isn’t installed on the computer, check your Internet gateway/router’s admin interface to find the public (sometimes listed as WAN or Internet) IP address and refer to your custom port forwarding rule to find the public port number.

 

Possible Issues

  • The app starts connecting, but the Connecting message doesn’t go away and the connection isn’t established. [See this support document.]
Was this article helpful?
0 out of 2 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.