Follow

Error: Port mapping failed

Screens Connect displays a "port mapping failed" message under the following circumstances:

The router or modem providing the computer with Internet access (the gateway) doesn't support UPnP or NAT-PMP. See Manually Configuring a Port in Screens Connect.

The gateway's UPnP or NAT-PMP service is unreliable. Check the manufacturer's Web site for a firmware upgrade, or see Manually Configuring a Port in Screens Connect.

Considerations

If you're running Screens Connect on a computer which is accessing the Internet through a wireless "hot-spot" (e.g. iPhone with Personal Hotspot enabled), Screens Connect will be unable to automatically map a port, and will display this error.

Was this article helpful?
0 out of 1 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk