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Virtual Private Networks (VPN)

A virtual private network, or VPN, offers attractive privacy benefits which are becoming more important to more people each day. While connecting to another computer through a VPN should work without issue, you may experience problems when traffic is routed from one VPN to another.

If you experience connection issues when attempting to establish Screens connections through a VPN, please get in touch. We'll be happy to assist with the problem or share here a work-around/fix you discovered while troubleshooting a VPN issue.

General Guidelines

  • When a VPN service is enabled on a computer where Screens Connect is running, it will result in a service disruption, preventing remote connections until the VPN is disabled.
  • If you're connecting to a VPN-protected computer, your Screens device must be protected by the same VPN.
  • If you're connecting from a VPN-protected Screens device, the remote computer must be protected by the same VPN or none at all.

Resources

Provider-Specific Information

Private Internet Access

PIA sums up their support for remote access services in a support article titled How do I access my home server / intranet while connected to the VPN?. However, users have reported that PIA doesn't interfere with Screens connections to remote computers.

Cloak

Connecting from an iOS device or Mac with Cloak enabled, regardless of whether Cloak is enabled on the remote end of the connection, should work as expected. If you're establishing a Screens connection with Cloak disabled, Cloak must be disabled on the remote computer.

ExpressVPN

During our tests with ExpressVPN, we were unable to establish Screens connections at all.

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